Last updated: July 9, 2026

Refund Policy

This policy explains how refund requests are handled for Lorandit Design Studio Pro licenses and related services.

1. Plugin license refunds

If the plugin does not work as described and we cannot resolve the issue, you may request a refund within 14 days of purchase. Please include your checkout email, website domain and a short description of the issue.

2. Digital product access

Lorandit is digital software. Refunds may be declined if the license has been used extensively, abused, resold, shared, used to bypass licensing, or if the request is unrelated to product functionality.

3. Setup and custom work

Installation, configuration, store setup, template preparation, custom development and consulting work are not refundable after work has started, unless otherwise agreed in writing.

4. Subscriptions

If a subscription is used, cancelling stops future renewals but does not automatically refund past payments. Refund requests for subscription charges are reviewed case by case.

5. License access after refund

If a refund is approved, the related license may be downgraded, disabled or revoked, and access to Pro features, downloads and updates may stop.

6. Payment provider timing

Approved refunds are processed through the payment provider. Bank or card processing times may vary and are outside our control.

7. How to request a refund

Contact support@lorandit.com with your order email, domain, license key if available, and reason for the request.